Apa Nova Bucuresti
2011 Key Figures
· Leading global provider of water services.
· €12.6 billion in revenue in 2011.
· 103 million people supplied with drinking water worldwide.
· 73 million residents provided with wastewater service around the world.
· 96,651 employees.
· A permanent operator in 69 countries.
✎ 5 fundamental values:
- Customer focus
- Team work
✎ All Veolia Environment employees share basic values, which provide the foundation on which we pursue sustainable development.
2011 Revenue breakdown by geographic area
Operational units on a human scale
✎“Think globally, act locally” sums up the spirit of development and meshes perfectly with the way Veolia Water operates. Apa Nova Veolia is present in 69 countries and provides solutions tailored to the local situation.
✎ Where does Veolia Water operate?
Veolia Water operates in Europe, Africa, the Middle East, Asia-Pacific and the Americas. So, Veolia Water is present on the 5 continents.
✎ In Europe, Veolia Water operates in 23 countries: Armenia, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak Republic, Spain, Sweden and the United Kingdom.
✎ How is the company organized? The company is organized into operational units, subsidiaries and agencies whose smaller scale promotes listening to our clients and the involvement of our employees. Each unit is overseen by a manager who has the resources and independence of a chief executive officer.
✎ In response to the challenges of population and urban growth, the technological innovations developed by Veolia Environnement researchers contribute to economic growth that is more focused on people and the environment.
✎ Veolia Environnement priorities are:
.Manage and preserve natural resources
. Control impacts on natural environments
. Care for health and living environments
. Develop alternative sources of energy
✎ In 2011:
. 110 projects in progress
. 25 patents
APA NOVA IN ROMANIA
Apa Nova Bucuresti & Ploiesti in short
✎Veolia Apa has been operating in Romania since 2000 when it was awarded its first water and wastewater concessions in the country for the cities of Bucharest and Ploiesti.
✎Two cities: Bucharest and Ploiesti with about 2.5 million inhabitants and a long-term commitment (a concession of 25 years) for its performance in public services of water and sanitation.
✎Veolia Apa provides water services to 2 million people in Romania.
✎ It also provides wastewater services to 1.8 million people in Romania.
✎ There are 3,000 employees in Veolia Apa.
✎ A degree of customer satisfaction which exceeds 75% according to the external surveys
✎ Apa Nova Bucuresti annual investments exceed € 20 million.
✎The station of water treatment Crivina is one the most modern in Europe. It has cost about € 55 million. It was entirely financed by the company and without any government guarantees or any local government guarantees.
✎ A Ploiesti, investments in eight years have amounted to € 14.5 million.
✎The estimated turnover in 2009 Apa Nova Bucuresti is of about 420 million lei (about € 100 million).
✎ A volume of water out of the three treatment plants supplying Bucharest with 326.5 million m3.
✎ “Best Customer Service” Award for Apa Nova Ploiesti :
Apa Nova Ploiesti, one of the two Veolia Apa’s subsidiaries in Romania, has received an award for the quality of its services to consumers. Apa Nova Ploiesti’s call centre won the European final of the “Contact Center World Awards” in London, for the Best Customer Service category.
✎ In July 2005, Apa Nova Bucuresti won the ISO 9001-2000 certification for all of its activities and sites via the certification body AFNOR International.
We were very lucky because Bruno Roche, Apa Nova’ s Bucharest Administrator and General Manager, accepted our invitation and came to visit us on Tuesday, April 8th, 2013.
Before his visit, we had read an article with an interview of Bruno Roche in a French newspaper which is edited in Bucharest. The article was published in July 2012.
Video of the interview with Bruno Roche
VIDEO about APA NOVA BUCHAREST